We used to have a similar feedback system and tried it with our in-house development & QA but it didn't work well. Giving feedback takes lot of writing and rewr

We used to have a similar feedback system and tried it with our in-house development & QA but it didn't work well. Giving feedback takes lot of writing and rewriting, with traditional writing, users can review and make corrections but with audio users will have to delete and start everything from scratch again. This is our personnel experience, you may be seeing better results as your target audience is different.