4 ms·
Boarding passes need to change. But here’s the question: Is re-structuring the information enough or is the boarding pass concept obsolete? i don't know i
by nsfmc 13y ago
Boarding passes need to change. But here’s the question:
Is re-structuring the information enough or is the
boarding pass concept obsolete?
i don't know if the whole boarding pass 'concept' will be obsolete because it basically passes the buck to smartphones, kiosks and intelligent seating (or some other novel contraption which alerts you to where your gate is, where and when you board and where your seat is). Maybe you know something that i don't, but those seem like problems that are solved handily (even if poorly) by ephemeral printed boarding passes with a minimum of fuss.
For me, the problem is primarily that the people who design boarding passes, either printed or mobile, seem to do a remarkably small amount of flying themselves (or at least they are willfully ignorant of the needs various travelers have). It's ok to assume that phones with embedded context info will solve many of these issues, but the amount of information contained in a printed boarding pass is significant and, for the most part, dependency free.
I'm not trying to be contrarian, i also want boarding passes to be obsoleted, but it seems to me that "the wayfinding problem" isn't going away anytime soon.