Yes, we do have the capacity to reprioritize patients based on symptoms. Patients who reserve a treatment time online are responsible for their own health until

Yes, we do have the capacity to reprioritize patients based on symptoms. Patients who reserve a treatment time online are responsible for their own health until they arrive at the ED, but we do give the ED caregivers the capacity to communicate with the patient early on if they deem it prudent; this feature is generally used in the sort of situations you describe, where the patient's condition may be more serious than he or she realizes.