A pretty interesting read. But I would love to know how they tackle the harder parts, i.e. when everything isn't working so well with someone accounting their

A pretty interesting read. But I would love to know how they tackle the harder parts, i.e. when everything isn't working so well with someone accounting their time, or when someone can't make a retreat because of family issues, etc. Maybe because of their hiring they haven't had to tackle this bit yet.