I think that for them the situation improved. If they called me to see if I knew their password and I didn't help them they'd feel stuck, now they just go in t

I think that for them the situation improved. If they called me to see if I knew their password and I didn't help them they'd feel stuck, now they just go in their inbox, find it themselves, and go on with their lives without emailing me, which ultimately doesn't piss them off. Before, I just couldn't handle the amount of calls and sometimes I just wouldn't even call back if I thought it wasn't important, then people would have to call me back to finally try to solve their problem. Now, I always reply to my email, so in this case, too it's better for them.