Fluff is caused by job seekers perception of what are the 'must haves' for a CV. Try reviewing CV's for Customer Service roles and you will be amazed at the fl

Fluff is caused by job seekers perception of what are the 'must haves' for a CV. Try reviewing CV's for Customer Service roles and you will be amazed at the fluff folk put under hobbies & interests. People assume that they need to list their skills in a nice, ordered, bulleted list and panic when they perceive said list to be too short or insufficient.