Well, formerly from the ground level of Product Support Services, I will point out one key thing. The review system is one of the surest ways to ensure that t

Well, formerly from the ground level of Product Support Services, I will point out one key thing. The review system is one of the surest ways to ensure that the hard workers stay on the work floor and are never promoted. The people who find the problems, and fight to get them fixed, are the people who make their bosses eventually look bad just a little, and they get barely ok reviews. Those who work to rule get good reviews and advance. What this effectively means is that middle management ends up killing the organization.