I feel terrible that this happened to the author and his experience clearly shows the incompetence of the government bureaucratic agencies - no water?! that is

I feel terrible that this happened to the author and his experience clearly shows the incompetence of the government bureaucratic agencies - no water?! that is outrageous! I wish I could say that this will not happen again (to him or others), but the truth is that it probably will. Perhaps one positive aspect of this horror story is that the author has shared this with everyone and hopefully this can help educate people for positive change. I felt chills reading the author's anecdote and I am astonished by his courage and composure; I don't know if I'd be able to handle it myself.