Love Uber. After using it for over a year, just had my first negative experience this past weekend in SF when the UberX driver had no clue how to get from SOMA

Love Uber. After using it for over a year, just had my first negative experience this past weekend in SF when the UberX driver had no clue how to get from SOMA to Ocean Beach. I left negative feedback and in a few hours got a response from one of their customer experience folks apologizing for the poor service and refunding my money for the trip. Service like that is why I'll always choose Uber over alternatives like Lyft, Sidecar, etc.