4 ms·
I wonder if this is the same reason why they tell you the conversation may be recorded when you have a phone call with a call center.
by xsace 13y ago
I wonder if this is the same reason why they tell you the conversation may be recorded when you have a phone call with a call center.
- danso 13y agoYes, this is the way that customer call centers can monitor the performance of their own employees.
- twoodfin 13y agoI think xsace's point was that letting callers know they may be recorded makes them less likely to be abusive towards the call center worker and/or less likely to make false representations of what was said to them. Of course, state (and federal?) laws make the disclosure mandatory, so it's hard to know if there's any motivation beyond that.
- toomuchtodo 13y agoMy experience has been that it makes no difference if a caller is being recorded wether or not they're abusive to call center staff. YMMV.
- kahirsch 13y agoIn many states it is illegal to record a conversation unless all parties of the conversation have knowledge of the recording (and thus give implied consent).