I have experience with the Valencian government, specially with the health system department, and in 2008 they were using a 3rd party tool for that (deployment,

I have experience with the Valencian government, specially with the health system department, and in 2008 they were using a 3rd party tool for that (deployment, remote support, monitoring, etc). AFAIK they've been looking at OSS for years (I was involved in a project related to that), and the main blocker was that the BOFH tool they were using didn't support OpenOffice back then (that was before LibreOffice existed). In fact moving from MS Office to OpenOffice was the easy part, there was a more ambitious project to migrate desktops to Linux, but the provider of the management tool was only supporting Windows.