I've had a few experiences trying to get help from Google on their products. After I can't get help, I just switch to another service which actually has custom

I've had a few experiences trying to get help from Google on their products. After I can't get help, I just switch to another service which actually has customer support. It would be cool if they could use this as a way to interface with their customers but I think that if they opened up that floodgate, it would significantly increase their overhead.