I contacted Apple while I was travelling for work in India about a busted macbook air. The trick is to grab some skype credit and call their international suppo

I contacted Apple while I was travelling for work in India about a busted macbook air. The trick is to grab some skype credit and call their international support numbers (listed on their website). They shipped out a new one to me within two days, and the same delivery guy took my broken one back. Fantastic support experience. [Edit] they charged me for the new one until they received the faulty one back and then did a charge back [/edit]