I agree with you, but I also think that we should consider more datapoints before evaluating how a company treated its product and customers. In the case of Go

I agree with you, but I also think that we should consider more datapoints before evaluating how a company treated its product and customers. In the case of Google Reader, we saw a product lifespan from 2005 to 2013. That's eight years. What lifespan can a user reasonably expect from any software product, and at what point is a company killing products so fast, that it's unlikely most customer will extract any value out of it. (considering the time needed to learn using the product and so on)