4 ms·
> He promptly told me that 1) I was diametrically incorrect in my choice for meeting her needs, and 2) it didn't matter, even in the least. This is why I hate
by jamoes 13y ago
> He promptly told me that 1) I was diametrically incorrect in my choice for meeting her needs, and 2) it didn't matter, even in the least.
This is why I hate talking to sales people in brick-and-mortar stores. Appearing confident rather than actually being correct is probably good for closing sales and for short-term customer happiness, but it's no good for the longer-term (ie, when you get home and realize you made the wrong choice).
- stinky613 13y ago> Appearing confident rather than actually being correct is probably good for closing sales and for short-term customer happiness, but it's no good for the longer-term Well, that depends--and that's where my metaphor breaks down. The customers went home satisfied and remained satisfied (at least, that's what their consistent repeat business and smiling faces would suggest). Tomatoes and website loading times matter to you in the here and now but don't have any lasting effect on your life. That's not the case for making a major purchase.
- enraged_camel 13y agoYeah, it's definitely context-dependent. Buying the wrong kind of tomato may not matter if you're going to eat them for dinner that night. But if your plan is to grow tomatoes using the seeds from the ones you purchased, it suddenly becomes a bigger problem. You can apply the same reasoning to this UI element. Sometimes - most of the time? - the user doesn't really care about the amount of progress made. They just need to know that something is happening. But at other times, they need to know how much time is actually left on the progress. If that's the case, you need to care about more than just perception.
- dclowd9901 13y agoUsually, the customer themselves don't even know what they want. See: Malcolm Gladwell's talk on coffee.