3 ms·

So if someone gives you steps to reproduce you leave the system on-line?

• smackfu 13y ago
  Sorry if I was unclear. It's not taking the system down that I am surprised at... it's keeping it down for weeks. How many people have software jobs that would accept a sev 1 outage for that long? I know we would get escalated to the CEO. But I guess that's the benefit for Apple... they don't have to care about their developer customers. And steps to reproduce should help you bring the system up faster.
  • interpol_p 13y ago
    > But I guess that's the benefit for Apple... they don't have to care about their developer customers. I'm not sure I understand your argument. You seem to be implying that they kept their dev center down for longer than they could have? I don't think we have any idea how hard they worked to get it back online — maybe they put in as much effort as they could to resolve the issue as quickly as possible, and "as quickly as possible" turned out to be weeks. They did restore the most useful dev tools after one week (adding devices, updating provisioning profiles). So it's not like they kept the entire system down for weeks. And surely rebuilding their system now is better for their developer customers in the long term? If they had simply attempted to patch it up, it may have led to other exploits down the road. Rebuilding it from scratch seemed like a painful but necessary long-term procedure.