I agree that HR is often a scourge. . .however, in my previous job I was elated with the way HR improved the hiring process in my department. First, they looked

I agree that HR is often a scourge. . .however, in my previous job I was elated with the way HR improved the hiring process in my department. First, they looked at the incredibly high - and quick - turnover in our department. They actually paid attention to the exit interviews/surveys. They told the management that people were leaving in droves because the jobs/roles/responsibilities/autonomy described during the interviews were radically different from what employees actually experienced - and employees were not happy about that. HR forced more "truth-in-advertising" and "truth-in-recruiting". HR forced them to include more SMEs in the process and to require that all of the interviewers - especially the non-SMEs and managers - to know best - or at least better - practices for interviewing. . .