There's a difference between "This is not a bug" and "We don't have enough information to proceed with your report. Can you please follow the guidelines here fo

There's a difference between "This is not a bug" and "We don't have enough information to proceed with your report. Can you please follow the guidelines here for a more detailed one? Thanks for your help." If you want responsible disclosure, the guy just did the first step, reporting to your security team privately. Guide him, learn the thing, reward and move on.