I heard Herb Kelleher talk last year. He said: No matter what business you're in, you're in the business of customer service I think that having a well design

I heard Herb Kelleher talk last year. He said: No matter what business you're in, you're in the business of customer service I think that having a well designed website would go under that category. And whether Dustin's design is great or not is irrelevant; the fact is that their current website can be vastly improved.