3 ms·

GM is run by business people.

• ryanwaggoner 17y ago
  I don't think he's arguing that business people don't make mistakes, just that they take a more holistic view of the various options to improve the bottom line, rather than just looking at one extremely narrow slice of a multi-billion-dollar multi-national company. I would rather have "business people" running GM than someone who thinks that redesigning the GM website will solve all their woes...or any of their woes.
  • pg 17y ago
    In GM's case the corresponding thing would not be to redesign their site but to redesign their dealer network, which would actually be a really good idea.
    • jaxn 17y ago
      Which brings up an important piece of information that we are missing. What percentage of AA's bookings come from their website, and what percentages come from travel sites like expedia or from travel agents. I know a large number of AA's customers are business travelers. If 10% of bookings come from the website and they are able to increase it's effectiveness 50%, that would only result in a 5% increase in sales.