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The reason I ask is not because I disagree with your demands for higher quality. What I think you're missing is just how difficult it is to organize that many p

The reason I ask is not because I disagree with your demands for higher quality. What I think you're missing is just how difficult it is to organize that many people and interests. If you want your suggestions to be taken seriously, you need to provide them in a way that addresses those problems instead of simply demanding better results.* * I'm assuming you were writing primarily as a design critic, not as a frustrated consumer -- although I understand that the latter motivated the former.

sofal 17y ago
I disagree with your demands for higher quality. Why? Because it's too hard? Does the difficulty of organizing that many people and interests cancel out the need for a better user experience? Is the market going to forgive AA because it knows that it's just really hard to get things done at AA?
- joshwa 17y ago
  Nope, the market is going to forgive AA because it didn't spend money on a new site and passed that $2.50 in savings per ticket on to the customer, which puts them $2.50 cheaper than the other guys, which nets them far more incremental sales than a better site would (at least so the theory goes).
- dandelany 17y ago
  Re-read that: "The reason I ask is not because I disagree with your demands for higher quality." (emphasis mine)
  - sofal 17y ago
    Woops.
raganwald 17y ago
What I think you're missing is just how difficult it is to organize that many people and interests. With respect for your suggestion and with passion for my opinion, it isn't Dustin's job to organize that many people and interests, it's management's job. If they run a company that functions like warring city-states, there's little anybody else can do. If they have united all the teams to work together on a single goal, that's a different story.
- rgrieselhuber 17y ago
  I don't disagree with that either, but this is something I've been thinking about a lot recently. Perhaps it is impossible to change the structure of these organizations, but I think there is going to be fundamental disconnect between designers and the organizations they serve until one group at least learns to speak the other's language and address the problems they face. At the very minimum, it sounds like there is an opportunity to weed out inefficiency (somehow) and find newer, better ways to organize people and their interests.

sofal 17y ago

I disagree with your demands for higher quality. Why? Because it's too hard? Does the difficulty of organizing that many people and interests cancel out the need for a better user experience? Is the market going to forgive AA because it knows that it's just really hard to get things done at AA?

joshwa 17y ago
Nope, the market is going to forgive AA because it didn't spend money on a new site and passed that $2.50 in savings per ticket on to the customer, which puts them $2.50 cheaper than the other guys, which nets them far more incremental sales than a better site would (at least so the theory goes).
dandelany 17y ago
Re-read that: "The reason I ask is not because I disagree with your demands for higher quality." (emphasis mine)
- sofal 17y ago
  Woops.

raganwald 17y ago

What I think you're missing is just how difficult it is to organize that many people and interests. With respect for your suggestion and with passion for my opinion, it isn't Dustin's job to organize that many people and interests, it's management's job. If they run a company that functions like warring city-states, there's little anybody else can do. If they have united all the teams to work together on a single goal, that's a different story.

rgrieselhuber 17y ago
I don't disagree with that either, but this is something I've been thinking about a lot recently. Perhaps it is impossible to change the structure of these organizations, but I think there is going to be fundamental disconnect between designers and the organizations they serve until one group at least learns to speak the other's language and address the problems they face. At the very minimum, it sounds like there is an opportunity to weed out inefficiency (somehow) and find newer, better ways to organize people and their interests.