I don't know about "plenty," but I worked for a company with 1.8 trillion dollars in assets. They have a simple, very accessible self-service web site for their

I don't know about "plenty," but I worked for a company with 1.8 trillion dollars in assets. They have a simple, very accessible self-service web site for their customers, and they work very hard on breaking down the factional fighting and silos that prevent a talented UX architect from actually doing his(?) job. Of course, they have it much easier in that they have a fanatical obsession with simplifying their product and service line rather than complificating it beyond human understanding. I'm thinking it is not a coïncidence that a company with a usuable self-service web site happens to be a company with simple, easy-to-understand products and pricing. Hard for me to say anything about AA's management, I am no expert. But looking at their web site, I would rather own the other company's stock.