There are many industries (investment banking?) where empathy can hurt. For most of us, empathy helps. If you have customers, you need empathy. If you have c

There are many industries (investment banking?) where empathy can hurt. For most of us, empathy helps. If you have customers, you need empathy. If you have counterparties, it can hurt. If you have employees you need empathy. If you outsource your work on fixed contract, empathy can hurt.