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I'd say it depends on the support model. If, for instance, you sell support as a yearly subscription, then support calls are a variable cost against a fixed rev
by lukifer 17y ago
I'd say it depends on the support model. If, for instance, you sell support as a yearly subscription, then support calls are a variable cost against a fixed revenue, and so the incentive goes back to creating streamlined and non-confusing UIs to lower support costs. Still, it's a good point.
- Angostura 17y agoYou're right of course. Except perhaps that quite a few people won't bother with a yearly support contract, if the software is so polished that it doesn't need vendor support. I;d just like to clarify one thing. I don't think that open source software sucks, I think much of it is excellent, I just think that there is an inherent tension that tends to pull it towards suckage in a purely commercial market.