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"This is a pretty ridiculous complaint." People are different. I do what he described every single time I see the coupon code when I wouldn't have thought abou

"This is a pretty ridiculous complaint." People are different. I do what he described every single time I see the coupon code when I wouldn't have thought about searching for one. I would have been happily enjoying my purchase instead to cruising junky ad filled sites looking for a discount. It's simple loss aversion. Instead of people seeing their purchase as a gain, they think about what they're losing by not having a coupon.

mijustin 13y ago
That's right: it's about the psychology post-purchase. How does the buyer feel? Do they feel good about their experience, or is there a nagging feeling of having missed out on a deal? This research paper studies those effects: http://www2.owen.vanderbilt.edu/mike.shor/research/promo/jpbm_reprint.pdf http://www2.owen.vanderbilt.edu/mike.shor/research/promo/jpb...
martin-adams 13y ago
It's interesting. I sometimes sigh when I see a discount box because I know I'm going to spend the next 10 minutes searching for a code. For me, not having the box would have meant I "knew" I was getting the best deal. Having the box and failing to find a code means I "failed" at getting the best deal, even if there wasn't a better deal to be had. Finding a code sometimes makes me think, "am I allowed to use it?" but of course, I'd try anyway and yes, can be pleased if I get the magical 10-15% off.
- kibibu 13y ago
  I wonder if your response would be different if the language around the coupon code was different. Instead of just a "Coupon code:" label, something that deterred you from entering one. "Slum it! Enter your poverty code here:"
  - martin-adams 13y ago
    That's got me thinking. I suspect it might. The psychology behind it form me is not to be getting a worse deal than everyone else. If everyone else can enter a discount code, then I should be able to as well. But if the code is targeted at a specific set of customers that I know I don't fall into, then I would probably overlook. Things like: - Student discount - Over 60s discount - Job seekers discount But finding the right label that doesn't offend, and right way to validate the authenticity of the customer's eligibility, is no trivial task.
jdmaresco 13y ago
I do the same thing. The article described my sentiments exactly... I feel like I'm missing out on something. Especially for a bigger purchase, a 10% off coupon can save $100-200 and is worth waiting for sometimes

mijustin 13y ago

That's right: it's about the psychology post-purchase. How does the buyer feel? Do they feel good about their experience, or is there a nagging feeling of having missed out on a deal? This research paper studies those effects: http://www2.owen.vanderbilt.edu/mike.shor/research/promo/jpbm_reprint.pdf http://www2.owen.vanderbilt.edu/mike.shor/research/promo/jpb...

martin-adams 13y ago

It's interesting. I sometimes sigh when I see a discount box because I know I'm going to spend the next 10 minutes searching for a code. For me, not having the box would have meant I "knew" I was getting the best deal. Having the box and failing to find a code means I "failed" at getting the best deal, even if there wasn't a better deal to be had. Finding a code sometimes makes me think, "am I allowed to use it?" but of course, I'd try anyway and yes, can be pleased if I get the magical 10-15% off.

kibibu 13y ago
I wonder if your response would be different if the language around the coupon code was different. Instead of just a "Coupon code:" label, something that deterred you from entering one. "Slum it! Enter your poverty code here:"
- martin-adams 13y ago
  That's got me thinking. I suspect it might. The psychology behind it form me is not to be getting a worse deal than everyone else. If everyone else can enter a discount code, then I should be able to as well. But if the code is targeted at a specific set of customers that I know I don't fall into, then I would probably overlook. Things like: - Student discount - Over 60s discount - Job seekers discount But finding the right label that doesn't offend, and right way to validate the authenticity of the customer's eligibility, is no trivial task.

jdmaresco 13y ago

I do the same thing. The article described my sentiments exactly... I feel like I'm missing out on something. Especially for a bigger purchase, a 10% off coupon can save $100-200 and is worth waiting for sometimes