4 ms·
I think it's bad customer service to force someone to Google for a coupon code; you're also running a risk (as a site owner) that the person will simply abandon
by mijustin 13y ago
I think it's bad customer service to force someone to Google for a coupon code; you're also running a risk (as a site owner) that the person will simply abandon their cart.
See also this thread here: https://news.ycombinator.com/item?id=6204261 https://news.ycombinator.com/item?id=6204261
I like petercooper's idea of pre-populating the coupon field with a default code.
- mcintyre1994 13y agoI wonder if a competitor could grab the sale by purchasing ads against "<Your Company> Coupons" claiming to be 20% cheaper or something.
- johnward 13y agoThey could. Accept they won't be buying them from Google since they have ridiculous trademark rules. You can't bid on things like that now.
- mcintyre1994 13y agoAh fair enough, pretty pointless now then. Google have done a great job forcing the legitimisation of a very gray market.