This is a wonderful article. The only quibble I have -- and I want to emphasize that its a quibble, and in no way detracts from the overall thrust of the messa

This is a wonderful article. The only quibble I have -- and I want to emphasize that its a quibble, and in no way detracts from the overall thrust of the message -- is the point about filling out forms. Equivocating "some users don't mind clicking" with "you should feel okay with forcing some users to click more" is dangerous, because there are better ways to give visual feedback than forcing them to hit a next button (especially when the user hitting that next button is using a comparably slow internet connection.) For example, one thing my dad does with all registration forms (offline or online) is review everything he's typed in before hitting the final submit button. I've watched him do this with countless sites and break the registration in the process because he hits back on Page 3 and resubmits on Page 2 and suddenly nothing's working and you just lost a customer over the age of 45. There are better ways to "give your users visual feedback that they are accomplishing the task they’ve set out to do" than unnecessarily break their experience -- which is not to say that multi-page web forms don't have their place, but that they should be used consciously and sparingly. Still a great, great article.