Reading through this made me feel sad. I don't know why exactly, I guess just the way he was describing how helpless his mother feels doing these things. My mot

Reading through this made me feel sad. I don't know why exactly, I guess just the way he was describing how helpless his mother feels doing these things. My mother is probably the same way. "She doesn't know what she's doing...she wants to though." "They fumble frustratingly..." "She's not confident enough..." "Am I doing it right?" --- Anyway...the takeaway is great. Especially for iconography. I really, really wish more designers woyuld take this to heart. So many user interface designers are so forward thinking and fashionable in their methods that all they do is sex everything up, completely alienating users that just don't get it - and they can't be blamed for that. There is such a thing as taking design out of the way of users. But at the same time, your design is not their responsibility. It can be their problem, however.