> Anyway, the idea expressed is a special case of common wisdom about rules: exceptions are okay so long as they remain exceptions. The tough part is making sur

> Anyway, the idea expressed is a special case of common wisdom about rules: exceptions are okay so long as they remain exceptions. The tough part is making sure this doesn't become a habit for the client where they keep coming to you with last minute crises. We've been like this since we started 18 months ago. I think it made sense at the beginning - we didn't really know what we were building, and had a few very supportive customers who pretty much drove the product. However now we are still in that position, we have another product, and the dev team has only grown by 50%. How do we move away from this?