Communication that says they are down and that's it. I sent mail to support and they sent me a mail asking me to wait. I had to wait for a month now to accept t

Communication that says they are down and that's it. I sent mail to support and they sent me a mail asking me to wait. I had to wait for a month now to accept the new license. In my books, that is no communication. They haven't told us what the problem was at the end of the day.