A user cannot connect to the internet even after trying various software settings. It turns out the hardware wireless toggle is off. Either the hardware or OS i

A user cannot connect to the internet even after trying various software settings. It turns out the hardware wireless toggle is off. Either the hardware or OS itself didn't inform the user of what was going on, this is a massive design fail. What if the hardware or OS did do it actually, but the user failed to recognize it as for what it is or meant?