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I would say "yeah, I could probably fix it, but it'll take me at least a few hours and even then it's not certain. You're better off taking it somewhere profes

I would say "yeah, I could probably fix it, but it'll take me at least a few hours and even then it's not certain. You're better off taking it somewhere professionally where they can properly backup your data and be held accountable. These are the guys I'd recommend." No offense, but it sounds more like you want to fix it. Not that there's anything wrong with that of course, it's your prerogative.

w0rd-driven 13y ago
This. By agreeing to fix their problem, you are now held liable at least in their mind. You are that "professional that can safely backup their data..." or whatever else they think you are. Surely if you can handle a big corp IT department you can take all that proprietary software home (piracy) and solve their problem? Now that I've left IT directly into software development, I get to play the "Hey I'm just as illiterate as you!" card which is at least partially true. I don't have expensive software or even take proper backups of my extremely important data I wouldn't store in the cloud. Would you want someone like me touching your computer? You shouldn't. I've done everything I can to be unavailable. It's a choice and one I proudly make. I just don't have the free time for charity any more no matter who you are to me unless I'm actively seeking some form of community service.