helpdesk/support guy here-- I think a small part of this is a weird desire to be liked by the person asking for help-- the 'wow, thanks!' after you flick their

helpdesk/support guy here-- I think a small part of this is a weird desire to be liked by the person asking for help-- the 'wow, thanks!' after you flick their wi-fi switch back on. You often don't make friends by telling them to google it, or maybe pointing them to the appropriate documentation, especially if they don't care to learn.