"I looked at the MacBook. I had no experience with OSX at the time. Jobs wasn’t an idiot though, and displayed proudly in the top right hand corner of the scree

"I looked at the MacBook. I had no experience with OSX at the time. Jobs wasn’t an idiot though, and displayed proudly in the top right hand corner of the screen was a universally recognisable WiFi symbol. It took me seconds to get the device on the network. I handed back the MacBook and the woman opened up Safari. ‘The Internet’s not working.’ she stated with disdain." This, while I may be reading WAY too much into it, is a great display of how I used to think about what I do for a living, and conduct business. You are asked to do X, so you do X. What your client really wants is Y. She wanted to browse the web, not getting her there before you hand the laptop back is fruitless and frustrating to her, the same goes for a client.