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I have no experience with billing or merchant accounts. Why would you not just accept the chargebacks if you have a no questions asked moneyback policy anyway?
by asb 17y ago
I have no experience with billing or merchant accounts. Why would you not just accept the chargebacks if you have a no questions asked moneyback policy anyway?
- immad 17y agoIf you hit a certain level of chargebacks (5%?) then you get penalized with higher fees by the gateway or get removed completely.
- run4yourlives 17y agoI believe there are chargeback fees from most providers. Refunding the money directly saves him this. Also, getting a chance to talk to your customer is never an opportunity one should pass up.
- zaidf 17y agoWhat Imamd said. In addition, each chargeback costs you an additional fee, in my case $35. So my total loss would be: the cost of the product(usually under 20 bucks) PLUS $35 chargeback "fine".