Having been that kid that plugs the Ethernet cable back in for the kid sitting next to him, and figures out how to connect the projector to the computer at the

Having been that kid that plugs the Ethernet cable back in for the kid sitting next to him, and figures out how to connect the projector to the computer at the start of class, I understand where the author is coming from and I am similarly concerned that people are not more up in arms about Internet censorship in the UK, yada yada. So, yeah, the tone is a little harsh, but if I had to deal with these sorts of user support requests every day on top of teaching class, I'd be grumpy too. Managing a network when all the users BYOD and/or have administrator access isn't as trivial as the author makes it out to be; I remember wiping "Deep Freeze" off of a school computer unintentionally once when I installed Ubuntu on it in dual-boot from a CD. Eventually the school district moved to a thin-client solution; wasting the thousands of dollars they had spent buying (then) cutting-edge general-purpose computers in the first place. But it's certainly the ideal; it's what I think we should be aiming for.