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Working in Windows IT with small businesses you run into a lot of non-savvy users. We tolerate a lot of simple issues, I mean simple issues are our bread and b
by jmuguy 13y ago
Working in Windows IT with small businesses you run into a lot of non-savvy users. We tolerate a lot of simple issues, I mean simple issues are our bread and butter sometimes, but it can be a little ridiculous. I expect the average office user to know a few things. To remember their username. To be able to choose a different printer than the default. My opinion is that their job, their paycheck, depends on their work on the PC. And they’ve been using it for decades in some cases, you’d think something would get through. For some though I think its just too abstract, they don’t have a good mind for thinking about the computer. And that’s ok.
I often feel bad for small business users. If they’re living in Microsoft’s world and without volume licensing they are forced into whatever new flavors of Office and Windows are in the pipe when they get a new computer. You try explaining that no Office 2013 isn’t really all that much better for basic functionality than Office 2003. Or anything about Windows 8.
- Ziomislaw 13y agoheh, reminds me of office ladies using calculator to _type_ a proper sum of a column into XLS (using computer for 10+ years doing THE SAME THING)
- pestaa 13y agoI've heard worse. One such office worker is tasked to duplicate an Excel file. She does so by printing the original one, manually drawing the grids with pen and ruler, labeling the columns, and then typing it all in cell by cell. She works by the hour and earns massive amount of cash.
- chrischen 13y agoSkeuomorphism to the rescue!
- RyJones 13y agoI rather liked amazon's solution to the printer selection issue: there is a badge reader on every printer, when you print something it goes to the Great Spooler In The Cloud, when you want it to emit as paper you walk to the printer you want, badge in, and it prints your items. The UI is wonky and slow, but it's better than the solution I've seen everywhere else: the stack of orphan printouts from someone that moved to another building/city long ago.