OP is the author of "Smart Customers, Stupid Companies: Why Only Intelligent Firms Will Thrive, and How to Be One of Them" has some good free ebooks to download

OP is the author of "Smart Customers, Stupid Companies: Why Only Intelligent Firms Will Thrive, and How to Be One of Them" has some good free ebooks to download at http://kasanoff.com/free-stuff/ http://kasanoff.com/free-stuff/