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Also offer a way for users to contact you and let you know about the issues other than through the reviews. I've found a number of apps that don't work with iO
by josephlord 13y ago
Also offer a way for users to contact you and let you know about the issues other than through the reviews. I've found a number of apps that don't work with iOS 7 and I contacted at least one developer through email or there website to let the know. With another (a large company) I couldn't find any way to contact them on their website so I gave them a medium review not for incompatibility with iOS 7 but for being uncontactable.
- M4v3R 13y agoI believe that lack of communication channel is not a problem here. If someone like you wants to let the developer know about this, he will find a way to contact him. Most of these reviews are from the non-developer crowd who somehow ended up with beta software on their phone and they don't understand that developers can do little about this for the moment, nor they understand that their negative review has a bad impact on the developer himself.
- briandear 13y agoExactly. Most major (and minor apps) are already retooled for iOS 7 (or are in progress) -- so something not working on iOS7 is often obvious to the developer, but he/she can't release an iOS 7 update until iOS7 is released. So bug feedback is pointless from beta iOS7 because those bugs might already be completely fixed and ready for release.