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One of the simpler fraud checks is velocity (rapid orders) and flag them. In this scenario, he should do a charge back (through his bank) to recover the funds.
by mey 13y ago
One of the simpler fraud checks is velocity (rapid orders) and flag them. In this scenario, he should do a charge back (through his bank) to recover the funds.
- eli 13y agoI'm not sure it's possible to do a "charge back" on a PIN-based debit transaction. It was years ago, but someone once stole my debit card number once and it took a few weeks to get my money back ("provisionally") from my local community bank.
- mey 13y agoAssuming this was setup on a website/phone app, it was not a pin-based transaction, most likely run over the credit or debit rails as a card not present or pre-approved transaction. The customer should be able to request chargebacks through their bank without issue. I would suggest you investigate getting a better local bank, as this is something any bank should be able to easily do.