3 ms·
When friends ask which smartphone to get, I often recommend the iPhone, despite being a long time Android user and fan. The reason is that Apple has a very gen
by corresation 13y ago
When friends ask which smartphone to get, I often recommend the iPhone, despite being a long time Android user and fan.
The reason is that Apple has a very generous straight replacement policy (at a fraction of the retail new price) even if you don't subscribe to any of their care plans. This is a world different from makers like HTC and Samsung who fully intend to double dip if you have an issue with your device, where a replacement of a broken device costs 100% of its original price (meaning you are paying again for marketing, R&D, profit, markup, etc). I have faced exactly this twice (both with Samsung), once where they claimed nebulous, unproven corrosion damage on a device that had never touched water, and had all clear water sensors. As a user there is nothing I can do to contest this, their warranty being effectively useless through no negligence of mine. They nicely offered to fix it for just over a thousand dollars.
Samsung and HTC and others want you to bust your device. Apple doesn't, because they have a stake in it as well, making no profit from your own misadventure.
- Ntrails 13y agoMy other half dropped her phone recently and was utterly distraught. Neither of us realised just how insanely favourable the like for like replacement deal was, and were unsurprisingly hugely complimentary about Apple afterwards. I cannot overstate how helpful and efficient the staff were and the process was just so quick and simple. If (mildly idiotic) apps like this being banned are the price of that piece of mind? I pay it gladly.
- xauronx 13y agoAgreed. The screen my girlfriends iPad broke edge to edge, so I decided to bite the bullet and go pay to have it replaced. Took it to the Apple store, he looks at it for a second and runs into the back. Hands me a new one(refurb?) and (after verifying that I backed up already) says "You're all set! Have a good day". I was pleasantly surprised, and looked like an awesome boyfriend.
- lordofbackland 13y agoyou sir are not an idiot, contrary to the guy you are replying to.
- w1ntermute 13y agoI know someone who broke an iPad the day after buying it and the Apple store people refused to do anything for free.
- lordofbackland 13y agoyou sir are an idiot.