What I took away from the blogpost was that when you have a well-defined deployment plan, part of that should include a way to handle exceptions. In this case,

What I took away from the blogpost was that when you have a well-defined deployment plan, part of that should include a way to handle exceptions. In this case, he clearly was very enthusiastic about buying a Leaf. That's the kind of customer you want for a new product. How many others like him weren't even within 100 mile radius of any eligible dealers? If Nissan had a process to bump such customers up to a person who handled such purchases as a kind of promotion, who could get a Leaf prepped at a vetted dealer and then flat-bedded to the customer, maybe the goodwill and PR opportunities would have helped them reach their sales targets. http://www.thedetroitbureau.com/2012/11/nissan-will-miss-leaf-sales-targets-says-ghosn/ http://www.thedetroitbureau.com/2012/11/nissan-will-miss-lea...