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> empathy and seek first to understand, then be understood (can't remember where I read this one) Could be from Stephen Covey (habit nr. 5) as one other menti
by jschulenklopper 13y ago
> empathy and seek first to understand, then be understood (can't remember where I read this one)
Could be from Stephen Covey (habit nr. 5) as one other mentioned. It could also be in the Prayer of Francis of Assisi,
[...]
grant that I may not so much seek to be consoled, as to console;
to be understood, as to understand;
to be loved, as to love.
For it is in giving that we receive.
or in How to Win Friends and Influence People from Dale Carnegie with principles like:
Become genuinely interested in other people.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person's interest.
Make the other person feel important – and do it sincerely.