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Summary of the situation - OVH is a large data center company with a good reputation. They launched a series of servers for €2.50 a month. - Almost all orders
by shubb 13y ago
Summary of the situation -
OVH is a large data center company with a good reputation. They launched a series of servers for €2.50 a month.
- Almost all orders by Paypal in the past 10 days by Paypal were frozen without communication. They were cancelled today, without communication about a refund.
- Due to lack of parts, orders from the past 10 days by credit card will be delivered, but may wait up to 5 weeks.
- The specification of the servers has been downgraded. It is unclear whether customers whether ordered at the higher spec will receive the lower spec, but this seems likely.
- OVH will no longer communicate with customers that bought the first 4 levels of server (up to $150 a year) by email. Even for billing. They must communicate via a public forum, which is not reliably monitored by staff.
This is the worst customer service I have ever seen. Clearly, OVH has had terrible issues delivering, not helped by supply chain issues and relations with resellers. I think there are lessons to learn here for everyone.