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Have you considered contracting the ops out? I am in the process of developing a managed service for ops, using a lot of automation, config management etc; ba
by makerops 13y ago
Have you considered contracting the ops out? I am in the process of developing a managed service for ops, using a lot of automation, config management etc; basically I install a chef agent on the server, and do everything via code I've written, email me if you want to talk about it anthony@makerops.com. Otherwise, are you doing 24x7 rotations? That will be the determinate along with everyones' geo location, on the best way to set up shifts.
- notfunk 13y agoWe have not discussed this point, but I'm assuming it's off the table due to cost. And yes, this is for 24x7 rotations where everyone is in the same timezone...
- makerops 13y agoI'd love to get feedback on pricing etc, to see how far off I am, if you have a second to email me? If not, nbd. http://blog.pagerduty.com/2011/03/on-call-best-practices-part-1/ http://blog.pagerduty.com/2011/03/on-call-best-practices-par... This is a series of posts that have pretty sane defaults; I personally would not do a daily rotation, but rather rotations of 5 days, and alternating weekends (one guy does M-F, one guy does Sat/Sund) and you switch off.
- notfunk 13y agoNice link! And I agree the daily rotation is a bad idea, however we're leaning towards doing a Tuesday-to-Tuesday week long shift.