Questions: 1. Who are you/What is the business? It's okay to answer this, no one's going to blame you for advertising. People seem to just be curious, it jus

Questions: 1. Who are you/What is the business? It's okay to answer this, no one's going to blame you for advertising. People seem to just be curious, it just seems critical to the story. 2. What were these gamers doing to your business? What specific things were they doing to circumvent your revenue model? I notice promotion codes were passed around in that chat you posted a picture of - how did you get that picture? Are they doing anything else to avoid paying for your service? 3. When did this happen/what is the timeframe for this? The tweet happened, and then after what period of time did your user influx happen? How long did it take before they became problematic? 4. Where was your interaction with them taking place? Email? Does your website have a tool for live interaction with your customers? What frequency were you interacting with the gamers vs. your "real" customers? 4. Why do you think they felt the need to treat your business so poorly? Do you think their general entitlement attitude is based on using generally large-scale products, products which don't get impacted quite as negatively by their behavior? 6. How are you dealing with this? You mention straight-up blocking these problem users, and in these comments you talk a bit about how you determine they're gamers, but could you elaborate on this? I think it's pretty clever that you're looking at bio data from Twitter, but are you doing anything else?