Coinbase has been doing cool stuff recently (fancy new hire, css tweaks, this story) but their base product needs work, and their support is weak. I have yet t

Coinbase has been doing cool stuff recently (fancy new hire, css tweaks, this story) but their base product needs work, and their support is weak. I have yet to receive responses to two support emails I sent several months ago, one of which regarded a transaction that disappeared from my account, leaving me with less BTC than I had before. Also, the last time I checked, their API callbacks were simply not functioning. No answer from support. Furthermore, their transaction confirmation emails often send days late (and sometimes repeatedly, I think). It's very startling to see that you "just sent" x btc, forcing you to go through your transaction history on the site. There are other small bugs/issues I have with the product as well, none of which seem like they'd be too hard to fix. I hope they hire support and fix those bugs before they add the next cool features / hires.