I've actually been fairly impressed with the support for Google Apps (paid version). I submit a ticket and a competent human calls me on the phone and usually

I've actually been fairly impressed with the support for Google Apps (paid version). I submit a ticket and a competent human calls me on the phone and usually solves the problem pretty quickly. One time, I got a lousy tech who had obviously not read my initial ticket and I had to go through the whole thing on the phone, but that was an exception.