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The number one thing I thought of is lost/stolen. On the front page you should advertise what you do to protect the lender from damages, and borrowers from accu

The number one thing I thought of is lost/stolen. On the front page you should advertise what you do to protect the lender from damages, and borrowers from accusations of damage. According to your ToS you already 'guarantee' up to 5k, "Maximum Recovery Value within CameraLends is not to exceed $5,000" granted your borrowers are 'verified'. When you are dealing with expensive equipment, this kind of thing is a must.

wepple 13y ago
One of my biggest concerns around this, speaking about my own cameras would not be the case where someone has obviously dropped my body/lens and it's smashed, but where it has been dropped or treated rough and has intermittent problems. especially glass - it's high-precision stuff, and even though it may look fine, it could've been very lightly scuffed or bumped around and will never be the same. That's a really hard thing to solve.
georgemcbay 13y ago
Even worse than lost/stolen is damaged, IMO, just because it introduces a much bigger gray area. Let's say I lend someone my Canon 100-400mm, it comes back looking mostly okay but with a relatively small scratch on the front lens element that I'm sure wasn't there previously. Still works mostly fine, but now when I shoot with the sun in the frame, I get lens flare that didn't previously exhibit. How do I prove the renter subtly damaged the lens, if it comes down to my word against theirs? I would need a lot of iron clad assurances that I'm covered in return for renting out my various $1k+ lenses for a few tens of dollars. Though ultimately, I don't currently live in a covered city (I'm in San Diego) so this is theoretical in my case.
- derwiki 13y ago
  You're not the first to have this concern. So far, my policy has been that if anything happens (the lender is unhappy about his equipment) then CameraLends will send a replacement and take the broken equipment in exchange. Luckily, nothing has gone awry, yet. Would insurance make you feel better? Also, I just added San Diego to the list of available cities. Feel free to email me at adam@cameralends.com if you have any more questions or ideas.

wepple 13y ago

One of my biggest concerns around this, speaking about my own cameras would not be the case where someone has obviously dropped my body/lens and it's smashed, but where it has been dropped or treated rough and has intermittent problems. especially glass - it's high-precision stuff, and even though it may look fine, it could've been very lightly scuffed or bumped around and will never be the same. That's a really hard thing to solve.

georgemcbay 13y ago

Even worse than lost/stolen is damaged, IMO, just because it introduces a much bigger gray area. Let's say I lend someone my Canon 100-400mm, it comes back looking mostly okay but with a relatively small scratch on the front lens element that I'm sure wasn't there previously. Still works mostly fine, but now when I shoot with the sun in the frame, I get lens flare that didn't previously exhibit. How do I prove the renter subtly damaged the lens, if it comes down to my word against theirs? I would need a lot of iron clad assurances that I'm covered in return for renting out my various $1k+ lenses for a few tens of dollars. Though ultimately, I don't currently live in a covered city (I'm in San Diego) so this is theoretical in my case.

derwiki 13y ago
You're not the first to have this concern. So far, my policy has been that if anything happens (the lender is unhappy about his equipment) then CameraLends will send a replacement and take the broken equipment in exchange. Luckily, nothing has gone awry, yet. Would insurance make you feel better? Also, I just added San Diego to the list of available cities. Feel free to email me at adam@cameralends.com if you have any more questions or ideas.