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Most of the services still don't work for me. Can't generate certs/profiles, no forums. I get redirected to the maintenance page from most of the links with ver

by mojuba 13y ago

Most of the services still don't work for me. Can't generate certs/profiles, no forums. I get redirected to the maintenance page from most of the links with very few exceptions. Also no response from customer support so far. Based in Ireland, if that matters. No, it's not a browser cache issue and no, I'm not a new subscriber. I seriously don't understand why would a security breach take weeks to fix. Complete re-write (if that's what they're doing) is never a good response to a security breach. Let alone that you keep a whole army of developers and their businesses almost totally paralyzed for weeks. This is wrong on more than one level.

ohwp 13y ago
Same here. I've got the feeling Apple is very arrogant. They seem to think all developers just love Apple whatever they do. But my trust in Apple is gone. Fortunately this year there will be a lot more to choose from: Android, Windows, Firefox OS, Ubuntu, Sailfish. And even some 'open' phones. I'm seeing a lot of companies stepping away from Apple these days. Too expensive when there are good alternatives. And when you are writing company apps market share of an OS isn't an issue.
- mojuba 13y ago
  It is more often a matter of choice of the next tier in the "supply chain", i.e. my customers' choice, not my own. I still love Apple's hardware, as well as their design decisions in a broad sense. Everything they do almost never disappoints in terms of novelty and coolness. The only fundamental question in this context is, is developer lock-in part of what makes Apple Apple? I doubt so.
  - ohwp 13y ago
    I don't think there is any developer lock-in. As you are saying it's the customers choice. When customers have more choice they can choose to go for an OS without Apple-control.
    - mojuba 13y ago
      There is a lock-in. We invest a lot of time in learning an ecosystem with a very specific programming language, quirks, rules, practices, problems - oh, and the AppStore approval process. On top of that, one day we suddenly discover we also depend on the availability of Apple's cert server. Customers/consumers are not locked in in this regard, and generally they don't care whether or to what extent developers are.
    - clarky07 13y ago
      They can, but they aren't really. Why would any consumer anywhere care if the apple dev forums are down for 2 weeks. Nobody knows, cares, or has any reason to know or care. less than 1% of people likely. Readers of HN do not account for all buyers of smartphones as it happens.
ant512 13y ago
Think I've got access to everything but the bug tracker, which I reported to Apple.
grey-area 13y ago
Can't generate certs/profiles, no forums. Cert generations and forums are both working for me here in the UK, and are up according to their status page. Perhaps worth contacting their support to ask about your access? Have you tried curl or similar just to check? Re the forums, I do find SO far better than the apple dev forums in terms of quality of answers, at least for released SDK questions. I too am curious as to what exactly has gone wrong, but there are a few possibilities which could explain the delays. I doubt Apple will ever come clean. They shouldn't be rewriting code save essential security patches, but then perhaps they've had to upgrade some frameworks or libraries to get security patches and were so far behind that this required extensive rewrites of their code-base? I did notice that they lost some certs generated near the interruption as well, so perhaps their backups situation is a mess (really they should have had nightlies leading to no data loss), and perhaps they had an accretion of ad-hoc services running on servers that were never restarted or rebuilt, leading to chaos when they had to rebuild them all at once and try to restore from clean backups. That could take quite a while to sort out. Given the number of developers using these services daily, I'm really surprised as well at how long Apple took to handle this.
- myko 13y ago
  > Re the forums, I do find SO far better than the apple dev forums in terms of quality of answers, at least for released SDK questions. It's just unfortunate that one can't ask questions under NDA on StackOverflow. Apple really should just allow this, as their forums are complete garbage even when they are working.
- asiekierka 13y ago
  Apple is not really the best when it comes to online services. iCloud still suffers from a lot of issues, MobileMe flopped and many of their sites still run on very, VERY ancient code.

by mojuba 13y ago

ohwp 13y ago

Same here. I've got the feeling Apple is very arrogant. They seem to think all developers just love Apple whatever they do. But my trust in Apple is gone. Fortunately this year there will be a lot more to choose from: Android, Windows, Firefox OS, Ubuntu, Sailfish. And even some 'open' phones. I'm seeing a lot of companies stepping away from Apple these days. Too expensive when there are good alternatives. And when you are writing company apps market share of an OS isn't an issue.

mojuba 13y ago
It is more often a matter of choice of the next tier in the "supply chain", i.e. my customers' choice, not my own. I still love Apple's hardware, as well as their design decisions in a broad sense. Everything they do almost never disappoints in terms of novelty and coolness. The only fundamental question in this context is, is developer lock-in part of what makes Apple Apple? I doubt so.
- ohwp 13y ago
  I don't think there is any developer lock-in. As you are saying it's the customers choice. When customers have more choice they can choose to go for an OS without Apple-control.
  - mojuba 13y ago
    There is a lock-in. We invest a lot of time in learning an ecosystem with a very specific programming language, quirks, rules, practices, problems - oh, and the AppStore approval process. On top of that, one day we suddenly discover we also depend on the availability of Apple's cert server. Customers/consumers are not locked in in this regard, and generally they don't care whether or to what extent developers are.
  - clarky07 13y ago
    They can, but they aren't really. Why would any consumer anywhere care if the apple dev forums are down for 2 weeks. Nobody knows, cares, or has any reason to know or care. less than 1% of people likely. Readers of HN do not account for all buyers of smartphones as it happens.

ant512 13y ago

Think I've got access to everything but the bug tracker, which I reported to Apple.

grey-area 13y ago

Can't generate certs/profiles, no forums. Cert generations and forums are both working for me here in the UK, and are up according to their status page. Perhaps worth contacting their support to ask about your access? Have you tried curl or similar just to check? Re the forums, I do find SO far better than the apple dev forums in terms of quality of answers, at least for released SDK questions. I too am curious as to what exactly has gone wrong, but there are a few possibilities which could explain the delays. I doubt Apple will ever come clean. They shouldn't be rewriting code save essential security patches, but then perhaps they've had to upgrade some frameworks or libraries to get security patches and were so far behind that this required extensive rewrites of their code-base? I did notice that they lost some certs generated near the interruption as well, so perhaps their backups situation is a mess (really they should have had nightlies leading to no data loss), and perhaps they had an accretion of ad-hoc services running on servers that were never restarted or rebuilt, leading to chaos when they had to rebuild them all at once and try to restore from clean backups. That could take quite a while to sort out. Given the number of developers using these services daily, I'm really surprised as well at how long Apple took to handle this.

myko 13y ago
> Re the forums, I do find SO far better than the apple dev forums in terms of quality of answers, at least for released SDK questions. It's just unfortunate that one can't ask questions under NDA on StackOverflow. Apple really should just allow this, as their forums are complete garbage even when they are working.
asiekierka 13y ago
Apple is not really the best when it comes to online services. iCloud still suffers from a lot of issues, MobileMe flopped and many of their sites still run on very, VERY ancient code.